Pizza Order Taking (POT)

We are looking for a fluent French and English-speaking Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving concerns, and providing an exceptional customer experience through phone, email, and chat. This role requires excellent communication skills, problem-solving abilities, and a customer-first mindset.

Key Tasks:

* Handle inbound and outbound customer interactions in both French and English.

* Respond to customer inquiries via phone, email, and chat in a professional and timely manner.

* Resolve customer complaints and provide appropriate solutions while ensuring high customer satisfaction.

* Accurately document customer interactions and maintain records in the CRM system.

* Escalate complex issues to the relevant departments when required.

* Meet individual and team performance metrics, including quality, productivity, and customer satisfaction.

* Stay updated on company products, services, and processes to provide accurate information.