Manager operations

• Team Management:

• Develop objectives and manage all campaign operations/activities

• Conduct effective resource planning to maximize the productivity of resources (people, technology etc)

• Collect and analyze call-center statistics (sales / customer service metrics etc.)

• Motivate and encourage associates to achieve monthly goals.

• Maintain discipline and professionalism amongst the team members by communicating tolerable and non-tolerable corporate behavior. address and document disciplinary and/or performance problems according to company standards: Conduct counseling sessions where HR presence is mandatory.

• Lead and conduct team meetings 15 minutes prior to day shift and end of the shift. (Supervise where APM is conducting)

• Ensure the goal achievement percentage is in line with Touchstone’s company standards.