Manager Operations Final Expense

• Own the strategic planning, execution, and performance of the Final Expense project/department

• Set goals, KPIs, and targets for the team and monitor performance against them

• Lead, mentor, and develop Assistant Project Managers, Team Leads, and closers to help them achieve individual and team goals

• Coordinate with senior leadership, internal departments, and external stakeholders/carriers

• Review project plans, schedules, and deliverables prepared by direct reports

• Analyze performance data and prepare executive-level status reports and business reviews

• Identify risks, bottlenecks, and process gaps; drive corrective action and continuous improvement

• Manage budgets, resource allocation, and staffing plans for the department

• Ensure compliance with company standards, carrier requirements, and industry regulations

• Drive hiring, onboarding, and training initiatives for the Final Expense team

• Escalate and resolve high-impact issues that cannot be handled at the Assistant PM level