Guidance Residential Inbound Team

• Answer all incoming calls promptly and professionally.

• Assist prospective and existing customers with questions regarding Guidance Residential products, services, applications, and account-related matters.

• Provide accurate information and ensure customers receive timely support.

• Document customer interactions and update records in the CRM system.

• Escalate or route inquiries to the appropriate department when needed.

• Maintain a high level of availability and adherence to scheduled working hours.

• Deliver a positive customer experience on every interaction.

• Comply with company policies, quality standards, and regulatory requirements.