Customer Success & Business Development Executive

We are seeking a proactive, customer-focused, and results-driven Customer Success & Business Development Executive to support both customer experience and business growth initiatives. This role will serve as the primary point of contact for customers while also contributing to dealership outreach, lead generation, sales pipeline management, and e-commerce operations. The ideal candidate will possess excellent communication skills, a customer-first mindset, and the ability to build lasting relationships with both customers and business partners.

Key Responsibilities

Customer Experience

• Respond to customer inquiries through inbound calls, emails, live chat, and text messages.

• Provide prompt and professional support regarding products, orders, returns, exchanges, warranties, and general inquiries.

• Resolve customer complaints efficiently while ensuring a positive customer experience.

• Maintain accurate records of customer interactions and follow up on pending issues until resolution.

• Collaborate with internal teams to ensure customer concerns are addressed effectively and in a timely manner.

Sales Development & Business Growth

• Identify, prospect, and establish relationships with motorcycle dealerships and retail partners.

• Conduct outbound calls and outreach campaigns to generate qualified leads and schedule meetings for the business development team.

• Build and maintain long-term relationships with dealership partners to support business growth.

• Manage and update the sales pipeline, ensuring accurate tracking of leads, opportunities, and follow-up activities.

• Support business development initiatives through market research and lead qualification.

E-commerce & Operations

• Assist in managing JagWear's e-commerce platform, including product listings, inventory coordination, and customer order processing.

• Coordinate with internal departments to ensure smooth order fulfillment and inventory accuracy.

• Monitor online customer feedback and contribute to improving the overall digital customer experience.

• Support operational initiatives that enhance customer satisfaction and sales performance.