CSA

Associate will be responsible for making outbound calls to potential customers, and transferring Qualified leads to client. Responsibilities include the following: • Make outbound calls to potential customers to promote residential solar. • Goal for Campaign is 2 billable transfers per day. • Adhere to campaign and QA guidelines. • Provide information about the residential solar to customers. • Answer customer questions and handle objections to persuade them to opt for solar for their home. • Transfer qualified leads to the client over the phone and meet monthly sales targets • Record customer details and sales information into CRM system accurately • Attend regular training sessions to keep updated with product knowledge and sales techniques • Adhere to company policies and procedures, including compliance with campaign requirements and QA protocols. • Deliver a positive customer experience through excellent communication and customer service skills. • Maintain a positive and professional attitude towards customers and team members. • Attend Morning and shift end meetings. • Make sure hardware and software allocated to associate is maintained properly and not misused. • Meet daily and weekly KPIs (Key Performance Indicators)