CSA - Solar RWD

Associate will be responsible for making outbound calls to potential customers, and transferring Qualified leads to client. Responsibilities include the following:

• Make outbound calls to potential customers to promote residential solar.

• Goal for Campaign is 2 billable transfers per day.

• Adhere to campaign and QA guidelines.

• Provide information about the residential solar to customers.

• Answer customer questions and handle objections to persuade them to opt for solar for their home.

• Transfer qualified leads to the client over the phone and meet monthly sales targets

• Record customer details and sales information into CRM system accurately

• Attend regular training sessions to keep updated with product knowledge and sales techniques

• Adhere to company policies and procedures, including compliance with campaign requirements and QA protocols.

• Deliver a positive customer experience through excellent communication and customer service skills.

• Maintain a positive and professional attitude towards customers and team members.

• Attend Morning and shift end meetings.

• Make sure hardware and software allocated to associate is maintained properly and not misused.

• Meet daily and weekly KPIs (Key Performance Indicators)