CSA - EDDY

• Conduct outbound and inbound calls to assist prospects in understanding and completing enrollment processes for various educational institutions.

• Maintain high-quality communication standards and achieve a QA performance score exceeding 90%.

• Deliver 8 billable hours daily and 40 billable hours weekly, ensuring consistent productivity.

• Uphold a professional, customer-first approach in every interaction.

• Implement feedback provided by leadership to improve call handling and performance.